Current Issues

We currently do not have any issues. 

(Resolved) 10/12/2020- Website Techincal Issues 

Our website is currently experiencing technical difficulties that might be hindering visitors' ability to access the website or log in to the extension. We are currently working on this and should have it up and running in no time. We apologize for the inconvenience and we appreciate your patience.

(Resolved v2.1.35) 8/19/2020 - Not working on eBay

It looks like eBay had a major change in the UI of their page which caused some of the extension’s functionality to not work completely. ⁣We have updated Spot n Paste to fix the issue you were having with eBay, the version for this update is 2.1.35.2.

Spot n Paste Lite was also updated to version 1.6.9⁣.1.

(Resolved v2.1.35) 8/07/2020 - Sku Grid Item Retrieval button on Shopify

We have made aware that the "Sku Grid Item Retrieval" button has been removed from Shopify. We are currently working on a fix for this and should have it released shortly.

Update: This looks like a known issue on SkuGrid's end. If you see an error message "No suppliers were found" in response for your call, it's because our app opens links received with response of the call and there is no product link returned. So, what you can do is:

- Request Skugrid team to look into this issue

- Try to add your product links on spotncenter with your reference id and then try to retrieve them on your dashboard.

(Resolved v2.1.34.2) 8/03/2020 - Pasting Issues and Reset Store Data button. 

It looks like s ome suppliers (like Costco, Sam’s Club) might be having issues in pasting the address, and the "Reset Store Data" button in app settings got disabled. 

We have updated the extension to fix the issue you were having. The version number for this update is 2.1.34.2. If you are not seeing the update yet, you can force the update of Spot N Paste within your extension. To do that please copy and paste this URL in your browser. chrome://extensions/ Toggle developer mode which is found in the top right-hand corner and then click the Update button on the left-hand side. After the updating is complete you should see that Spot N Paste has been updated to versions 2.1.34.2. Please make sure that you refresh all of your pages in order to see the updates as well.

(Resolved) 7/15/2020 - Log In Issues. 

It looks like Spot N Paste is randomly showing a notification that accounts are expired or cancelled. Please log out and back in to temporarily bypass this. Our developers are working on a solution to get this issue fixed as soon as we can. Thank you for your patience.

For License Key issues, please log out and log back in, or uninstall and reinstall Spot n Paste to override the error. We now have a new sign in that does not require a license key. If that doesn't help, please email our support team at support@spotnpaste.net

(Resolved) 7/8/2020 - Log In Issues

This issue is occurring because you may have installed our main extension. You can install the Lite version from here. 

https://chrome.google.com/webstore/detail/hkaeeldfailogkelocieimdamohgmace

This extension only works with Amazon as the supplier. If you are looking for our main Spot N Paste which you can use with any supplier, you will want to subscribe to a plan for that one. You can find those here on this page. https://spotnpaste.net/plan-options/

3/20/2020 - CoronaVirus Outbreak

As the health concerns regarding the CoronaVirus continue to rise, we want to assure you that the health and safety of our employees and users is our top concern. We want to thank you for your patience during this time of uncertainty. 

Here are a few updates that are important for you to be aware of:

Our Team and Your Support

Spot N Paste headquarters is located in Washington State of the United States. Our state has been issued many regulations to help keep its citizens safe. These regulations, however, have caused a delay in our support messages. We ask that you please be patient with us if your support messages are not being responded too in a timely manner. On to the positive. Our development department is not located in the United States. They do see all messages that come through our support and are working on them as fast as they can during this time.

Your Health & Safety

Our biggest concern for everyone is your health and safety during this time. Below we have included the precautions that are given to help keep this virus from spreading further. 
  • Avoid non-essential travel if recommended by your country’s health authority.
  • If you’re feeling unwell, work remotely until you’re back to health.
  • Wash your hands thoroughly, and avoid touching your face.
  • Frequently wipe down surfaces including phones, laptops, and desks.
  • Avoid handshakes and other physical interactions with other people.
  • Stay calm and if you have extra toilet paper, feel free to share with your neighbor. ;-) 

Again thank you to everyone for your patience during this time. We know that this will soon pass and we will be back to normal soon. Thank you. 

(resolved v2.1.28) 5/2/2020 - Send Message Function

It looks like eBay is doing some changes to their dashboard again and it is causing the send message button to disappear. We are currently working on a fix for this and should have it released shortly.

(resolved) 2/1/2020- Chrome Delays updating Spot N Paste

As of 1/27/2020 eBay released an update to the seller dashboard. This update has caused Spot N Paste to not work correctly. Many of the function buttons are not appearing making Spot N Paste almost unusable. Within hours of being notified of the issue, our support team released an update to the Chrome Web Store. Once we release an update, we are forced to wait for Chrome to publish the extension live to our users. They put the extension in a "Pending Review" status. This is something that happens with all extensions, however they seem to be delayed in reviewing Spot N Paste. We have no control over this. Because Chrome is delayed, we are now advising all of our users to please use our Firefox version of Spot N Paste. That is the most current version that is working correctly with the eBay dashboard. If you still have questions about this issue, please feel free to contact us. 

We are also updating frequently within our Facebook group. If you would like to join us there, please click the link and fill out the questionnaire to be accepted into the group. Spot N Paste Facebook Group

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us